Productivity or Quality?

28 Mar 2019 10:56 PM | John Heap (Administrator)

Should you focus your improvement efforts on improving the quality of what you do ... or in improving the productivity?


It doesn't matter.


Productivity and Quality are inextricably linked. Improving quality adds value to goods or services which adds to the top line of the productivity ratio. 

Improving quality through systematic analysis and investigation of both product and process also throws up productivity improvements. 

Improving quality and productivity both require fresh thinking and innovation. 


An organisation that commits to quality, of necessity, commits to productivity.  One might even consider that one (a focus on improving quality) means improving the quality of what you do.  The other (a focus on improving productivity) means improving the quality of how you do things.


So, go ahead.  Do one or do both. You will end up improving your productivity.


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